Marks & Spencer Launches New Customer Service Tool from Transversal
Publish Date: Mon, 2010-09-27Marks & Spencer (M&S) has today launched a new customer service tool called Smart FAQ to help visitors to its online retail Web site www.marksandspencer.com find...
View ArticleCarnival UK Waves in New Era of Customer Service with Transversal
Publish Date: Thu, 2011-10-20Carnival UK, the travel giant behind brands such as P&O Cruises and Cunard, has streamlined its customer service operation by using a new Web self-service solution from...
View ArticleTransversal and Carnival UK Highly Commended at 2011 CCA Awards
Publish Date: Thu, 2011-11-10For the fourth year in a row, Transversal's major contribution to contact centres across the UK and partnerships with our clients were celebrated at the CCA Awards.For our...
View ArticleJohn Lewis Appoints Transversal to Improve Online Search Function
Publish Date: Thu, 2011-12-01Transversal has been appointed by John Lewis to help improve its customers’ online experience through a new Web self-service solution.The Transversal system will allow...
View ArticleTransversal Launches in Australia and New Zealand
Publish Date: Tue, 2012-05-01Transversal Corporation has today launched in Australia and New Zealand.The Cambridge, UK software firm specializes in online, multichannel and self-service solutions for...
View ArticleAllianz Implements Web Self-service Across its Your Cover Products
Publish Date: Fri, 2012-05-04Solution from Transversal aims to help customers find answers quicker and to reduce call volumes by up to 20%.Allianz Insurance plc, one of the largest general insurers in...
View ArticleTransversal and John Lewis shortlisted for CCA Excellence Awards 2012
Publish Date: Tue, 2012-07-31The technology partnership between Transversal and John Lewis has been recognized in two categories in the Customer Contact Association (CCA) Excellence Awards 2012.The...
View ArticleSharon Millard, Head of Customer Services at Mothercare, speaks at the Figaro...
Publish Date: Wed, 2012-11-21Sharon Millard, Head of Customer Services at Mothercare, will be among the speakers at the Figaro Digital Marketing Conference on 29 November. She tells us about the...
View ArticleThe Changing Faces of Charity Customer Service
Publish Date: Mon, 2012-12-03The many faces of not-for-profitsWhen one thinks of not-for-profit organizations (ranging from charities to regulators to chartered institutes and membership bodies), often...
View ArticleDelivering customer experience strategy Summit 2013
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View ArticleTransversal challenges pupils to consider maths in the real world
Publish Date: Wed, 2013-05-01Transversal teams with Olympic gold medallist Sarah Ayton to address the UK's maths skills shortage.London, UK– Transversal, a Cambridge-based technology company, has today...
View ArticleRoyal National Institute of Blind People (RNIB) appoints Transversal to...
Publish Date: Thu, 2013-08-15London, UK– Transversal has been appointed by RNIB, the leading charity for people with sight loss, to implement a new web self-service solution, offering improved online...
View ArticleTwitter used unnecessarily for a fifth of customer questions
Publish Date: Tue, 2013-11-19UK consumers are wasting both their own and brands time filling Twitter streams with questions which could have been answered by a simple glance at the brand’s website. So...
View ArticleRetailers are failing to translate site traffic into revenue
Publish Date: Mon, 2013-12-02Although at least 90% of consumers surveyed online are browsing retail websites in an average week, retailers are failing to translate the vast majority of these visits...
View ArticleHR Summit 2014
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View ArticleSummit 2014
Name *Job Title *Company Name *Company Size (approx) Address Line 1 *Address Line 2 Town / City *Postcode *Email Address *Phone Number *Dietary Requirements If you will be joining us for lunch and have...
View ArticleTransversal Shortlisted for Prestigious Business Weekly Awards
Publish Date: Tue, 2014-03-18Soaring revenue, blue-chip client roster and international expansion sees the company recognized in three separate categories.Cambridge, UK– Knowledge solution vendor...
View ArticleCustomer service departments in financial services sector struggle to connect...
Publish Date: Wed, 2014-05-14Siloed approach to customer service leaves one in four queries unanswered first time.London, UK – Customer service departments in the financial services (FS) sector are...
View ArticleWhy contextual knowledge needs to be at the heart of your omni-channel strategy
Publish Date: Fri, 2014-06-13I was running late a few weeks ago and whilst exiting Victoria Station I was unsure of the direction to walk to my nearby meeting. What to do? Get my mobile phone out,...
View ArticleAtos and SME partner, Transversal, to deliver public sector knowledge...
Publish Date: Tue, 2014-06-17Atos, the international information technology services company, and Transversal a UK based knowledge solutions vendor spun out of Cambridge University, today announced a...
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